Thinmail FAQ

Click on a question to scroll down to the answer.

  1. I lost my password!
  2. How do I read WORD attachments?
  3. How do I use email to Fax?
  4. How do I use email to Phone?
  5. How do I sign up for THINMAIL with multiple email addresses?
  6. How can THINMAIL cover up my pager or cellphone address?
  7. How do I store a file at THINMAIL?
  8. How do I retrieve a file from THINMAIL?
  9. How do I change my address on outgoing mail?
  10. How do I change where USERID@THINMAIL.NET forwards to?
  11. How do I send a file as a link?
  12. How do I receive a file as a link?
  13. Can I share THINMAIL links with others?
  14. I lost a link, how do I get it back?
  15. I still can't find the file!
  16. Can I send Bulk Mail using Thinmail?
  17. What is ML.TO?
  18. Whats a Byteyear™?
  19. What does Thinmail cost?
  20. Why am I getting nasty Messages?
  21. What if I don't want to use a credit card?
  22. How do I cancel service?

I lost my password!

Click here to get a new one. You can still get files using commands like LIST@thinmail.com and can forward to someone else or to GET@thinmail.com.    TOP

How do I read WORD attachments?

Simply mail a file or one of our links to Text@thinmail.com to get the text mailed back.   TOP

How do I use email to FAX?

Simply mail a file or one of our links to fax@thinmail.com with a 10digit number as subject. Equivalently, you can store common numbers in your addressbook as 1234567890@thinfax.com. You can also fax from the website, by checking the file, and pressing the "fax" button. TOP

How do I use email to PHONE?

Simply mail a message, or attach a TXT, HTML, DOC, WAV (8k), or MP3, file or thinmail link to Phone@thinmail.com with a 10digit number as subject. Equivalently, you can store common numbers in your addressbook or send to many people at once by using the form 1234567890@thinphone.com. TOP

How do I sign up for THINMAIL with multiple email addresses?

You can add as many other email identities as you like, though each will be validated. All of your email accounts will be able to access the files and to send mail "as if" another. Under "manage my account", click on "add new identity".   TOP

How can THINMAIL cover up my pager or cellphone address?

When anyone@any.com sends mail (or you forward mail) to your USERID@THINMAIL.NET address, we can forward it to your device from anyone@any.com.ml.to. When you reply "Thru thinmal", we change your from address to USERID@THINMAIL.NET (or any other validaddress you choose) so they never get your private number.   TOP

How do I store a file at THINMAIL?

Simply email the file to yourself or someone else through THINMAIL (with their THINMAIL account, or by adding ".ml.to" to their address), and it will be stored. Your outgoing files can be resent without uploading again.   TOP

How do I retrieve a file from THINMAIL?

If you have the link, just click on it to be brought to a view of the file or download it (depending on your receiving options). You can download, fax, forward it etc. The first access doesn't require a password, but subsequent accesses do.You can also send the link to "get@thinmail.com"

If you lost the link, you can always login to the website, and click on the "download" button, which looks like a file folder, to download any file you have send or received via THINMAIL. You can also use the list command.   TOP

How do I change my address on outgoing mail?

When you send mail "through Thinmail" (by adding .ml.to to an email address) our software can replace the FROM address with another address of your choice specified in the REPLY-TO field. If using a webmail or pager, you can type !!r address in the body of a message.

Every identity can have a "default" masquerade, which you set in the "manage identities", "receiving options"page, so you don't need to think about it. Another receiving option will automatically add ".ml.to" to the address of the sender, so when you reply, your reply goes through Thinmail to pick up your masquerade and let you forward files.  TOP

How do I change where USERID@THINMAIL.NET forwards to?

Login, click on "manage my profile", then "manage identities". The userid@thinmail.net identity will have a "receive as" column, which you can change to any of your registered email addresses.   TOP

How do I send a file as a link?

From your desktop or webmail, just attach a file, and send it via THINMAIL, either to another of our members, or by adding ".ml.to" to any email address, like "joe@aol.com.ml.to". This works great for polite mailing of rich content.  TOP

How do I receive a file as a link?

Your USERID@THINMAIL.NET address will automatically forward to another of your email addresses with links instead of attachments. And any of your registered addresses (with .ml.to) will also receive attachments as links. You can use this address for joining mailing lists (since you can block any address from getting through), for receiving bulky items like business proposals, resumes, images, or multimedia files or forwarding to a two-way pager or wireless handheld or pda.   TOP

Can I share THINMAIL links with others?

We do not publish the contents of your email! Thinmail's links are your private web pages, and need your password the second time they are accessed. You can share the link among all your own validated email addresses, but you do not want to give these links out to friends, or they will require your login and password.   TOP

To share a file you have stored with us, forward the link to others only through THINMAIL, so we can create a new private page for the recipient.    TOP

I lost a link, how do I get it back?

Use the "list@thinmail.com" command to list your files. The subject should be the name of the file, or a wildcard expression like "*.doc" for document files, for "new*" for anything beginning with "new". You can then forward these links to others and to fax machines.   TOP

I still can't find the file!

Every file you send and receive via THINMAIL gets an expiration date. These defaults are set in your "Global Preferences". It is possible that the file simply expired. You can manage expirations individually or in bulk using the KEEP@thinmail.com command by email, or from your workspace.   TOP

Can I do Bulk Mail using Thinmail?

We are shortly setting up mailing lists, so you can send files or alerts to a lot of people using a single message. For now, once you upload the file and have the URL (by sending it to yourself or using the LIST command), you can THINMAIL it to anyone else by including the URL in the body of the message and sending it via THINMAIL, by adding ".ml.to" to their email address. Using an editor or spreadsheet, you can construct a list of desired addresses, including peoples email, phones, or faxes, and then paste them into your email client.   TOP

What is ML.TO?

We acquired this short domain name (mnemonic for "Mail.to", without the AI). Your mail does not travel to the famous South Pacific Island of Tonga, but merely to our servers in San Antonio, TX.   TOP

Whats a Byteyear™?

Its different, but its really not scary.

We charge you $2.50 to store a million bytes for a year (a megabyteyear). Thats about 2/3 cent a day for a megabyte. Even if someone sends you a 10M file, you can download it a day later and delete it, it will cost you about 7 cents. If a million byte years is $2.50, then each BYTEYEAR is only 1/4000th of a penny. Our unique micropayment system lets you use Thinmail as little or as much as you'd like, without having to think about it.   TOP

How much does Thinmail Cost?

Group rates are available to organizations starting at $10/pp/month with shared resources.

For individuals, our basic charge is $1.50/month, deducted from your account. All email forwarding systems now charge, in order to handle the data transfer. Most limit the size of your attachments, or the size of your storage. In order to provide an unlimited service, we charge you $2.50 to store a million bytes for a year (a million Byteyears). Thats about 2/3 cent a day per megabyte.

We charge 25c for a Thinphone call. We charge 75c for a Thinfax message or file of up to 10 pages. We have recently introduced the more basic Thinphone service, with no monthly fee, which only lets you send email to telephones and fax machines, and does not entitle you to transfer files or forward email.  TOP

Why am I getting nasty messages?

Thinmail has never been a "free" service. We offered a limited free trial by setting up your account with a promotional credit for the service. When your balance falls below $2, an automatic mail system sends you a reminder to pay.   TOP

What if I don't want to use a credit card?

We are concerned with security as well and do not even store your credit card or automatically charge it. We offer a rechargable, REFUNDABLE, system which works like a phone card. You deposit money into your account, which is then debited for use. If you don't want to use a credit card, you can send a check or money order to Thinmail, PO Box 95, Wayland, MA 01778, noting your email address or login name on the check. Please alert thinmail@gmail.com if you send a payment or have any other billing issues.  TOP

How do I cancel?

Simply send email to Cancel@thinmail.com. If your account has a positive balance, we will subtract any promotional amounts we added to your account, and a $3 handling fee, and mail a check within a few business days.   TOP